得到帮助
联系 the ITS服务台 for general technology support, to reach your department's technical support person, or for help with technology in your residence hall or dorm room.
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24-hour phone, email and online support
- Call (757) 683-3192 or email itshelp@joyerianicaragua.com any time, day or night.
- 使用 ITS在线帮助 (our online self-service portal) to search for answers to common technical issues, report and track issues or request help.
访问 us in person
访问 the ITS服务台 at 1100 Monarch Hall during our regular 办公室 hours.
- Monday - Friday: 8:00 a.m. 到晚上7点.m.
- Saturday: 8:00 a.m. 到下午4点.m.
- Sunday: Noon 到晚上7点.m.
Schedule a virtual session
教师 only: Book a 30-minute virtual session with an ITS technician to go over any issues or questions you have about Zoom, Canvas, Kaltura or online file sharing services. Log in with your ODU email address and MIDAS password, select a date and time that works for you, and we'll send you a Zoom link. (These sessions are for faculty only.)
Need help with Canvas?
Canvas provides 24/7 chat, phone, email and online support, plus access to online documentation and virtual training. Hit the Help button from anywhere in Canvas.
Priorities for ITS Resolution
Our goal is to solve your technology issues as quickly and as accurately as possible. In order to do that, we assign a priority and resolve all issues in the following order:
!!! 高优先级 (resolved within 24 hours):
Technical problems that directly affect a large number of people and their ability to get work done. This can include network outages, server outages or central application issues that involve campus-wide systems like Banner or email.
!! 中优先级 (resolved within 3 working days):
Routine technology problems that affect a single user's ability to perform his or her job. This can include individual login issues, disabled network ports or the dreaded "blue screen of death."
! 低优先级 (resolved within 10 working days):
Problems that affect a user without impairing the ability to do work. This can include minor error warnings or printing issues.
System Maintenance
To maintain optimal performance, ITS performs weekly system maintenance on key services. This maintenance is typically on Sundays between 6 a.m. 到中午.